Our promise when life changes
Return and Refund Policy
We stand behind every Welsh Corgi we place. If something shifts—health concern, life change, or training question—reach out immediately so we can help keep your dog safe.
If You Can No Longer Keep Your Dog
- Contact us first. We will assist with rehoming or take the dog back per contract terms.
- All transfers must be coordinated through Warm Tail Cottage—no unapproved rehoming.
- Provide current vet records so we can place the dog responsibly.
Refunds & Replacements
Health-related concerns
- Covered congenital or hereditary issues follow the Health Guarantee terms.
- Requires written diagnosis from a licensed veterinarian.
- Options may include treatment support, partial refund, or replacement puppy depending on availability.
Reservation fees
- Reservation/holding fees are generally non-refundable but may transfer to a future litter with prior approval.
- Changes must be requested in writing so we can document timing and availability.
Communication Keeps Dogs Safe
Let us know quickly if training, housing, or financial situations shift. We would rather help early—through coaching, resources, or rehoming assistance—than see a Warm Tail Cottage Welsh Corgi at risk.